Tourism is a social industry and yet some of the most over-used phrases in tourism when referring to Social Media are “I am not convinced”, “I’m not sure”, “What is my ROI?” and “I don’t have time”. Things have to start changing.
Should you or shouldn’t you get into social media? How much time should you expend on managing your channels? An industry contact recently raised an interesting point when they said that they would “not place too much dependency on social media as a direct sales route as traditional sales methods counted for the vast majority of tourism sales globally.” Social media as a direct sales route is still developing and will eventually mature. It was the finality of the comment that struck me more and is indicative of the scepticism of the travel industry with social media as a whole.
Modern travel companies (where ever they are based) have to be thinking of an integrated marketing plan that has social at its heart, and most importantly, looking to the future of where their sales may come from. Traditional methods, great, but for how long can they survive alone? Companies need to be able to leverage both traditional and digital marketing methods to realise future growth.
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